THE Nihka Solution
The ICT industry relies heavily on highly skilled professionals to implement and maintain infrastructure and ensure smooth operations. However, when knowledge is concentrated in a few individuals, organisations are exposed to the risk of key man dependencies, which can disrupt continuity and stability.
How We Deliver
Our service delivery follows top ICT management methodologies like ITIL, ensuring best practices in service management. We focus on stringent SLAs to exceed customer expectations and offer both fully managed services and resource placements with oversight. Nihka’s Managed Services optimize your ICT infrastructure, reducing risk and enhancing operational performance.
Supporting Services…
- Service delivery management
- ITIL process management
- Resource placement and management
- Infrastructure and cloud monitoring
- Database administration
- Patch management
- Backup administration & management
Supporting Technology…
- Observability
- IT Service management automation
- Remote monitoring and management
Outcomes
Threading the IT silos into a single view
Our Technology Partners
